Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "Landlord," or "Tenant") and Symph, Inc. ("Symph," "we," "us," or "our"), the developer and operator of RentCircle ("Service," "Platform," or "App").

By downloading, installing, accessing, or using RentCircle — whether through the iOS landlord app, Android landlord app, or the tenant web portal at payrent.to — you confirm that:

• You have read and understood these Terms;
• You agree to be legally bound by them; and
• You have the legal authority to enter into this agreement on your own behalf or on behalf of the entity you represent.

These Terms apply in addition to any applicable platform-specific agreements:

• iOS (Apple App Store): Apple's Standard End User License Agreement (EULA) applies. In the event of a conflict, Apple's EULA governs for iOS users.
• Android (Google Play): Google Play's Terms of Service apply. In the event of a conflict, Google Play's Terms govern for Android users.

2. Description of Services

RentCircle is a property management platform designed to help landlords manage rental properties, track payments, communicate with tenants, and streamline operations. The platform consists of two primary components:

RentCircle is a software tool only. We do not act as a party to any rental agreement, lease contract, or landlord-tenant relationship. We are not a real estate broker, property manager, payment processor, or financial institution.

3. Eligibility

To use RentCircle, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher;
• Have the legal capacity to enter into binding contracts;
• Not be prohibited from receiving services under applicable law; and
• If registering as a landlord, have legitimate authority over the properties you manage through the platform.

RentCircle is not intended for use by minors. If we discover that a minor has created an account, we will terminate it immediately and delete associated data.

4. Account Registration & Security

Landlords must register an account with accurate, complete, and current information. You agree to:

• Provide truthful information during registration and keep it updated;
• Maintain the confidentiality of your login credentials;
• Not share your account with any other person;
• Notify us immediately at support@rentcircle.ph upon discovering any unauthorized access to your account; and
• Accept full responsibility for all activities that occur under your account.

Symph reserves the right to refuse service, terminate accounts, or remove content at our sole discretion.

Tenant portal access is granted through a one-time passcode (OTP) system tied to the tenant's registered email address or mobile number. Tenants are responsible for maintaining the confidentiality of their OTP codes.

5. Landlord Responsibilities

As a landlord using RentCircle, you acknowledge and agree that:

• Tenant Data Accuracy: You are solely responsible for the accuracy and legality of all tenant information you enter into the platform, including names, contact details, rental amounts, and lease terms.
• Tenant Consent: You are responsible for obtaining any required consent from tenants before collecting, uploading, or processing their personal information through RentCircle, in compliance with applicable data privacy laws including the Philippine Data Privacy Act (Republic Act No. 10173).
• Lease Compliance: You are solely responsible for the legality and enforceability of any lease agreement managed through the platform. RentCircle does not review, validate, or guarantee any lease document.
• Payment Verification: Symph is not responsible for verifying whether payments submitted by tenants are genuine. Landlords bear sole responsibility for independently verifying payment proof and confirming receipt of funds.
• Communications: All SMS messages, announcements, and communications sent to tenants through RentCircle are your responsibility. You must not use the platform to send spam, harassing, discriminatory, or unlawful messages.
• Portal Customization: The tenant portal is made available to tenants under your portal subdomain. You are responsible for its appropriate use and for ensuring tenants are informed of these Terms.

6. Tenant Portal & Tenant Data

The tenant portal (payrent.to) is provided as a convenience feature for tenants of RentCircle landlords. By using the tenant portal, tenants agree to:

• Use the portal solely for viewing and managing their own tenancy information;
• Not attempt to access another tenant's data or portal;
• Upload only authentic, unaltered proof of payment documents;
• Provide accurate information in maintenance requests and profile updates; and
• Understand that their landlord, not Symph, controls what information is displayed and how payment verification is handled.

Important: RentCircle is a tool that facilitates communication between landlords and tenants. Symph is not a party to any landlord-tenant agreement and bears no liability for disputes, payment disagreements, lease violations, or any other matter arising from the landlord-tenant relationship.

Tenant data (including personal details, payment history, and uploaded documents) is stored on behalf of the landlord. Tenants may request deletion of their data by contacting their landlord directly or emailing us at support@rentcircle.ph.

7. Subscriptions & Payments

RentCircle offers free and paid subscription plans for landlords. Paid features are available through a Pro subscription billed through the applicable app store platform.

iOS (Apple App Store)

• Subscription charges are billed to your Apple ID account at confirmation of purchase.
• Subscriptions automatically renew unless auto-renewal is turned off at least 24 hours before the end of the current billing period.
• Manage or cancel subscriptions through your Apple ID account settings.
• No refunds are provided for unused portions of a subscription period, except as required by applicable law or Apple's refund policy.

Android (Google Play)

• Subscription charges are billed to your Google Play account at confirmation of purchase.
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period.
• Manage or cancel subscriptions through your Google Play account settings.
• Refunds are subject to Google Play's refund policy.

General

• Symph reserves the right to change subscription pricing with reasonable advance notice.
• Continued use of the Service after a price change constitutes acceptance of the new pricing.
• Symph does not process, store, or have access to your Apple ID or Google Play payment credentials.
• Tenant payments to landlords are not processed by Symph. Any online payment integration (e.g., PayMongo) operates under that provider's own terms and agreements.

8. SMS Credits

RentCircle provides SMS messaging features that consume SMS credits. Regarding SMS credits:

• SMS credits are purchased separately and are non-refundable once consumed.
• Credits are tied to your landlord account and may not be transferred.
• Symph does not guarantee SMS delivery rates, as delivery depends on third-party telecommunications providers and recipient carrier availability.
• You are solely responsible for the content of any SMS messages sent through RentCircle.
• Symph reserves the right to suspend SMS functionality if messages violate these Terms or applicable regulations.
• Unused SMS credits will not be refunded upon account termination.

9. Acceptable Use

You agree not to use RentCircle to:

• Violate any local, national, or international law or regulation, including the Philippine Data Privacy Act (R.A. 10173);
• Transmit false, misleading, fraudulent, or deceptive content;
• Harass, threaten, discriminate against, or harm tenants or other users;
• Upload or distribute malware, viruses, or other malicious code;
• Attempt to gain unauthorized access to other accounts, systems, or data;
• Reverse engineer, decompile, or disassemble any part of the Service;
• Scrape, crawl, or collect data from the platform using automated means;
• Interfere with or disrupt the integrity or performance of the Service;
• Use the platform for any purpose other than legitimate property management;
• Resell, sublicense, or commercialize access to the Service without our written consent; or
• Impersonate any person or entity, including Symph or RentCircle staff.

Violation of this section may result in immediate account suspension or termination without refund.

10. Intellectual Property

All content, features, functionality, branding, software, design, and materials within RentCircle — including but not limited to the name "RentCircle," the app interface, logos, text, graphics, and code — are the exclusive property of Symph, Inc. and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use RentCircle solely for its intended purpose as described in these Terms. No other rights are granted.

You may not copy, modify, distribute, sell, sublicense, or create derivative works of any part of the Service without our express written consent.

User Content: Any content you upload to RentCircle (e.g., property photos, documents, tenant records) remains yours. You grant Symph a limited license to store, display, and process that content solely to provide the Service to you. Symph does not claim ownership of your content and will not use it for marketing or other purposes without your consent.

11. Third-Party Services & Integrations

RentCircle integrates with third-party services to deliver its functionality. These include, but are not limited to:

• Google Firebase — data storage, authentication, and cloud functions;
• Google OAuth — optional landlord sign-in;
• PayMongo — optional online payment processing for tenant payments;
• RevenueCat — subscription management and entitlement tracking;
• Apple App Store / Google Play — app distribution and billing;
• Third-party SMS providers — for OTP verification and tenant reminders.

Your use of any third-party service is subject to that provider's own terms and privacy policies. Symph is not responsible for the practices, availability, or actions of any third-party service provider. We do not endorse and are not liable for any third-party content, products, or services.

12. Disclaimers & Limitation of Liability

13. Indemnification

You agree to defend, indemnify, and hold harmless Symph, Inc. and its officers, directors, employees, contractors, agents, licensors, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms;
• Your use or misuse of the Service;
• Your violation of any applicable law or third-party rights;
• Any content you upload, transmit, or make available through RentCircle;
• Any dispute between you and your tenants or landlord; or
• Your landlord-tenant relationship and any obligations arising from it.

14. Termination

Symph reserves the right to suspend or terminate your access to RentCircle at any time, with or without notice, for:

• Violation of these Terms;
• Non-payment of applicable subscription fees;
• Conduct that is harmful to other users, third parties, or Symph's interests;
• Requests by law enforcement or government authorities; or
• Extended inactivity or discontinuation of the Service.

Upon termination, your right to access and use the Service ceases immediately. You may request an export of your data within 30 days of termination by contacting us at support@rentcircle.ph. After 30 days, we reserve the right to delete your data in accordance with our data retention policy.

You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any prepaid subscription fees or unused SMS credits.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof shall be subject to the exclusive jurisdiction of the appropriate courts of Cebu City, Philippines, the principal place of business of Symph, Inc.

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at support@rentcircle.ph and giving us at least 30 days to respond and attempt resolution in good faith.

16. Changes to These Terms

Symph reserves the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Effective Date" at the top of this page;
• Notify registered landlords via in-app notification or email; and
• Where required by applicable law, seek your consent before changes take effect.

Your continued use of RentCircle after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Service.

17. Contact Us

For questions, concerns, or requests related to these Terms, please contact us: